FREQUENTLY ASKED QUESTIONS
Welcome to the Noriese LLC FAQ section! Here you can find answers to frequently asked questions about our products, orders, shipping, returns, and more.
- What is Noriese LLC’s return policy?
All products sold by Noriese LLC are final sales and cannot be returned or exchanged unless the product is defective or damaged upon receipt. If you receive a defective product, please contact us for assistance within 7 days of receiving it.
- How do I report a defective or damaged product?
To report a defective or damaged product, please email dallas@noriese.shop within 7 days of receiving your order. Please include your order number, a description of the problem, and any photographic evidence of damage in the email.
- How long does it take to process my refund?
We typically process refunds within 7-10 business days of receiving your returned item. You will receive a confirmation email after the refund is issued.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and debit cards. All payments must be made at the time of purchase.
- How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this tracking number to track your package through the carrier’s website.
- Do you offer international shipping?
Currently, Noriese LLC only ships within the United States. International shipping will be launched in the future, so please stay tuned.
- What should I do if I receive the wrong item?
If you receive the wrong item, please contact us immediately with an email providing your order details. We will resolve the issue as quickly as possible.
- Can I change or cancel my order after placing it?
Once an order is confirmed, we cannot make any changes or cancellations. Please carefully review your order before completing your purchase.
- How long will it take for my order to arrive?
Delivery time may vary depending on your location and the shipping method you choose at checkout. Standard shipping typically takes 5-7 business days. You will receive a tracking number to track your order’s progress.
- How do I contact customer support? You can contact our customer service team by email. We will do our best to respond to all inquiries as soon as possible.
Thank you for choosing Noriese LLC! We greatly appreciate your support and look forward to serving you.